We are comfy & Ontario-Made so our sizing is a little more generous than people are used to. However, in the Ladies "LongCut" items, these are a fitted style and you should please reference the sizing charts provided on each product page under "Details" for exact measurements and size for yourself accordingly. Any other questions or concerns please don't hesitate to contact us by phone 1-866-299-BEAR or email us shop@muskokabearwear.com
Thanks for choosing Proudly Canadian Made Products!
*All packages are shipped via Canada Post, Muskoka Bear Wear is not responsible for lost or stolen packages or items damaged during shipping.
*Due to the extraordinary circumstances Canada is facing with the COVID-19 pandemic, we would love to offer FREE SHIPPING on all orders within Canada over $49 before tax instead of $150. This will continue until indefinitely during these difficult times. We are committed to the safety of our Team and Customers, please take care of yourself and those around you.
*Please Note: We promise to get Online Orders shipped as quickly as possible but please keep in mind there will be shipping delays due to the volume of Holiday Orders and possible delays due to COVID-19.
Our Shipping Deadline to receive before the Holidays is Dec 1st at 11:59pm!
*Curbside Pickup during COVID-19 is possible atour online order processing facility in Bracebridge at 1080 Taylor Court. It is now an option at Checkout when you place your order. Please place your order and we will contact you when the order is ready and make arrangements for Pickup.
CANADA SHIPPING:
Order Value
Expedited
Carrier
Canada Post
$0 to $48.99 (Before Tax)
$9.99
$49 (Before Tax) and Up
FREE
CURBSIDE PICKUP
FREE
Gift Card
FREE
Muskoka Bear Wear currently ships to ALL addresses within Canada.
Please note: Once the package leaves Canadian Customs it is out of our control as to how long it will take to get to you, however you do receive a tracking number from us upon processing your order. As well, Muskoka Bear Wear is NOT responsible for the postal laws of other Countries & please be aware there MAY be other charges by your local government for Duty and/or Taxes when ordering.
We refund & exchange any merchandise (in resalable condition) with a copy of the original receipt within 30 days of purchase. All refunds must be processed to the original payment method used or for store credit only. If you can not visit a store, you must contact us via phone or emailwithin the 30 days to make other arrangements to exchange through the mail. (See below for COVID-19 options during store closures)
For refunds without an original receipt, OR with a receipt AFTER the 30 days, you may only be eligible to receive a store credit for the item at the most current sale price.
Price Difference Policy: If the items you purchased in store change in sale price, you have 7 days from purchase date to refund the difference to STORE CREDIT ONLY & you must have a valid receipt.
These policies also apply to any online & phone order exchanges and returns. As well, the onus is on the customer to pay shipping to return the items and Muskoka Bear Wear will pay to send you the exchange if your return shipping address is in Canada. However, this is a one time, per order, arrangement. Any further exchanges to the same order and the customer will have to provide payment for all shipping costs. Any refunds to online & phone orders must be processed within 30 days of purchase as well to the original payment method.
FOR ALL USA & INTERNATIONAL ORDERS the onus is on the customer to pay the shipping to return the items as well as the shipping back to you with any exchanged items.
All packages are shipped via Canada Post, Muskoka Bear Wear is not responsible for lost or stolen packages or items damaged during shipping.
We appreciate your cooperation regarding our policies, these are in place to ensure we are providing the best possible customer service while maintaining the integrity of the brand.
*PLEASE NOTE: We always extend our exchange/return policy for the Holidays! Any items purchased in Nov/Dec 2020 can be exchanged up to Jan 31st 2021 or returned for Store Credit if they meet our other return policy standards.
*Curbside Exchanges during COVID-19 are possible at our online order processing facility in Bracebridge. Please call us at 1-705-645-7373 for more information and to make arrangements
PLEASE SEND ALL EXCHANGES & RETURNS TO OUR FLAGSHIP STORE: MUSKOKA BEAR WEAR 41 MANITOBA STREET BRACEBRIDGE, ON P1L 2A9
Reverse garment before washing
Machine wash in cold, gentle cycle with like colors
Women’s relaxed and basic fit with front embroidered MBW logo on the left side. Drawcord waistband for easy fit adjustment. Made from 80/20 cotton/polyester fabric washed fleece.
Complete with Side Pockets & Circle Paw Cellphone Pocket!
