Contact Us

By Phone

  • Toll Free: 1-866-299-BEAR (2327)
  • During store hours in Bracebridge 
  • (10am - 6pm Mon - Sat) (11am - 4pm Sun)
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  • Bala: 1-705-762-1004
  • Bracebridge: 1-705-645-6995
  • Gravenhurst: 1-705-681-1000
  • Huntsville: 1-705-784-0283
  • Port Carling: 1-705-765-5252

By Email

General Questions: shop@muskokabearwear.com
Technical Support: support@muskokabearwear.com

By Location

  • Bala: 1004 Bala Falls Rd
  • Closed for the season.
  • View Map: Click Here
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  • Bracebridge (Return Address): 41 Manitoba Street
  • Store Hours:  Mon-Sat 10am - 6pm & Sun 11am - 4pm
  • HOLIDAY HOURS: Now until Dec 23rd Mon-Fri 10am-8pm, Sat & Sun 10am-6pm
  • View Map: Click Here
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  • Gravenhurst: 101 Muskoka Rd S
  • Store Hours:  Mon-Sat 10am - 6pm & Sun 11am - 4pm
  • HOLIDAY HOURS: Now until Dec 23rd Mon-Fri 10am-6pm, Sat & Sun 10am-6pm
  • View Map: Click Here
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  • Huntsville: 51 Main Street East
  • Store Hours:  Mon-Sat 10am - 6pm & Sun 11am - 4pm
  • HOLIDAY HOURS: Now until Dec 23rd Mon-Fri 10am-8pm, Sat & Sun 10am-6pm
  • View Map: Click Here
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  • Port Carling: 111 Medora Street
  • Closed for the season.
  • View Map: Click Here
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FAQs

Our payment options.

We accept Visa, MasterCard, American Express, and PayPal. Please note: we cannot split payments between credit cards.

Our return policy.

Muskoka Bear Wear has two options for making a return within 14 days from the delivery date (excluding Christmas purchases in November & December):

1. Online - clothing may be returned to our flagship store (41 Manitoba Street Bracebridge, ON Canada P1L 2A9)

2. In store - clothing may be returned to any of our Muskoka Bear Wear locations.

Our MBW team will inspect all merchandise and must be unworn & unwashed. All hangtags must be attached to the garment and proof of payment must accompany the garment(s) at time of return. Shipping costs are not refunded and charges will be covered by the customer for any size/colours exchanges.

Our privacy policy.

Muskoka Bear Wear takes your privacy seriously. Your email address or personal information will never be shared with any third parties. Any information collected on our website will be used for fraud control, order verification or internal purposes only.

Our gift cards.

Yes! You can purchase a gift card online or in store. Gift cards are redeemable in store only and should be treated like cash as they cannot be replaced. Gift cards are final sale. We do offer electronic store credit that can only be used on our website, for more information email us at shop@muskokabearwear.com.

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