*PLEASE NOTE DURING THE CURRENT CANADA POST STRIKE TO EXPECT DELAYS. HOWEVER, WE ARE SHIPPING CURRENT ORDERS WITH A DIFFERENT COURIER.
*ALSO PLEASE NOTE: ONLY CANADA POST WILL SHIP TO PO BOXES AND RURAL ROADS, SO PLEASE CHOOSE A DIFFERENT MAILING ADDRESS OR WE WILL SHIP WHEN CANADA POST RESUMES SERVICE.
Our online order shipping deadline (within Ontario) is THURSDAY DEC 12TH 2024 AT 11:59PM to receive your package before the Holidays! You can still order after the deadline, but we can not guarantee delivery before Dec 24th.
*All packages are shipped via Canada Post, Muskoka Bear Wear is not responsible for lost or stolen packages or items damaged during shipping.
*We are offering FREE SHIPPING on all orders within Canada over $99 before tax! This will continue until indefinitely during these difficult times. We are committed to the safety of our Team and Customers, please take care of yourself and those around you.
Please call us at 1-866-299-BEAR (2327) for more information or any questions regarding your online order.
CANADA SHIPPING:
Order Value
Expedited
Carrier
Canada Post
$0 to $98.99 (Before Tax)
$9.99
$99 (Before Tax) and Up
FREE
Gift Card
FREE
Muskoka Bear Wear currently ships to ALL addresses within Canada.
We refund & exchange any merchandise (in resalable condition, smoke-free etc) with a copy of the original receipt within 30 days of purchase. All refunds must be processed to the original payment method used or for store credit only. If you can not visit a store, you must contact us via phone or emailwithin the 30 days to make other arrangements to exchange through the mail. As well, if you have an issues regarding your order: damages, missing items, etc. you also have up to 30 days from your original purchase to contact us in order to fix these issues.
For refunds without an original receipt, OR with a receipt AFTER the 30 days, you may only be eligible to receive a store credit for the item at the most current sale price.
Price Difference Policy: If the items you purchased in store change in sale price, you have 7 days from purchase date to refund the difference to STORE CREDIT ONLY & you must have a valid receipt.
Sale items are eligible for exchange or return if they meet the other requirements in our policy, unless marked FINAL SALE in the product description.
These policies also apply to any online & phone order exchanges and returns. As well, the onus is on the customer to pay shipping to return the items and Muskoka Bear Wear will pay to send you the exchange if your return shipping address is in Canada. However, this is a one time, per order, arrangement. Any further exchanges to the same order and the customer will have to provide payment for all shipping costs. Any refunds to online & phone orders must be processed within 30 days of purchase as well to the original payment method.
FOR ALL USA & INTERNATIONAL ORDERS the onus is on the customer to pay the shipping to return the items as well as the shipping back to you with any exchanged items.
All packages are shipped via Canada Post, Muskoka Bear Wear is not responsible for lost or stolen packages or items damaged during shipping.
We appreciate your cooperation regarding our policies, these are in place to ensure we are providing the best possible customer service while maintaining the integrity of the brand.
PLEASE SEND ALL EXCHANGES & RETURNS TO OUR FLAGSHIP STORE: MUSKOKA BEAR WEAR 41 MANITOBA STREET BRACEBRIDGE, ON P1L 2A9
Reverse garment before washing
Machine wash in cold, gentle cycle with like colors
