We are comfy & Ontario-Made so our sizing is a little more generous than people are used to. However, in the Ladies "LongCut" items, these are a fitted style and you should please reference the sizing charts provided on each product page under "Details" for exact measurements and size for yourself accordingly. Any other questions or concerns please don't hesitate to contact us by phone 1-866-299-BEAR or email us shop@muskokabearwear.com
Thanks for choosing Proudly Canadian Made Products!
We recommend that you place your muskokabearwear.com Canada order at least 10 business days before any major holiday with standard delivery and 3 business days with express delivery. We can only guarantee delivery of orders where all items are In Stock.
CANADA SHIPPING:
Muskoka Bear Wear currently ships to ALL addresses within Canada.
As well, please note: Once the package leaves Canadian Customs it is out of our control as to how long it will take to get to you, however you do receive a tracking number from us upon processing your order.
We refund & exchange any merchandise (in resalable condition) with a copy of the original receipt within 30 days of purchase. All refunds must be processed to the original payment method used or for store credit only. If you can not visit a store, you must contact us via phone or email within the 30 days to make other arrangements.
For refunds without an original receipt, OR with a receipt AFTER the 30 days, you may only be eligible to receive a store credit for the item at the most current sale price.
Price Difference Policy: If the items you purchased in store change in sale price, you have 7 days from purchase date to refund the difference to STORE CREDIT ONLY & you must have a valid receipt.
These policies also apply to any online & phone order exchanges and returns. As well, the onus is on the customer to pay shipping to return the items and Muskoka Bear Wear will pay to send you the exchange if your return shipping address is in Canada. However, this is a one time, per order, arrangement. Any further exchanges to the same order and the customer will have to provide payment for all shipping costs. Any refunds to online & phone orders must be processed within 30 days of purchase as well to the original payment method.
FOR ALL USA & INTERNATIONAL ORDERS the onus is on the customer to pay the shipping to return the items as well as the shipping back to you with any exchanged items.
We appreciate your cooperation regarding our policies, these are in place to ensure we are providing the best possible customer service while maintaining the integrity of the brand.
PLEASE SEND ALL EXCHANGES & RETURNS TO OUR FLAGSHIP STORE: MUSKOKA BEAR WEAR 41 MANITOBA STREET BRACEBRIDGE, ON P1L 2A9
