Muskoka Bear Wear is not responsible for lost or stolen packages or items damaged during shipping. However, please contact us with any issues. There is insurance on each package and we are able to file a claim for you as the Sender.
Please call us at 1-866-299-BEAR (2327) for more information or any questions regarding your online order.
Please Note: During the Canada Post Strike we will ship with Alternative Couriers.We will not be able to ship to P.O. Boxes during this time.
We refund & exchange any merchandise (in resalable condition, smoke-free etc) with a copy of the original receipt within 30 days of purchase. All refunds must be processed to the original payment method used or for store credit only. If you can not visit a store, you must contact us via phone or emailwithin the 30 days to make other arrangements to exchange through the mail. As well, if you have an issues regarding your order: damages, missing items, etc. you also have up to 30 days from your original purchase to contact us in order to fix these issues.
For refunds without an original receipt, OR with a receipt AFTER the 30 days, you may only be eligible to receive a store credit for the item at the most current sale price.
Price Difference Policy: If the items you purchased in store change in sale price, you have 7 days from purchase date to refund the difference to STORE CREDIT ONLY & you must have a valid receipt.
Sale items are eligible for exchange or return if they meet the other requirements in our policy, unless marked FINAL SALE in the product description.
These policies also apply to any online & phone order exchanges and returns. As well, the onus is on the customer to pay shipping to return the items and Muskoka Bear Wear will pay to send you the exchange if your return shipping address is in Canada. However, this is a one time, per order, arrangement. Any further exchanges to the same order and the customer will have to provide payment for all shipping costs. Any refunds to online & phone orders must be processed within 30 days of purchase as well to the original payment method.
All packages are shipped via Canada Post, Muskoka Bear Wear is not responsible for lost or stolen packages or items damaged during shipping. However, please contact us with any issues. There is insurance on each package and we are able to file a claim for you as the Sender.
We appreciate your cooperation regarding our policies, these are in place to ensure we are providing the best possible customer service while maintaining the integrity of the brand.
PLEASE SEND ALL EXCHANGES & RETURNS TO OUR FLAGSHIP STORE: MUSKOKA BEAR WEAR 41 MANITOBA STREET BRACEBRIDGE, ON P1L 2A9
Reverse garment before washing
Machine wash in cold, gentle cycle with like colors
